The use of “cookies” on our website
During a visit to the site, “cookies” may be placed on your computer's hard drive. A cookie is a text file placed by a website's server in the browser of your computer (or any mobile device, provided it allows you to browse the Internet, such as your smartphone or tablet). Cookies cannot be used to identify individuals; a cookie can only identify a machine.
'First party cookies' are technical cookies used by the site visited itself and whose purpose is to allow the site to function optimally. Example: settings made by the user during previous visits to the site, or even : a pre-filled form with data entered by the user during previous visits.
'Third Party cookies' are cookies that do not come from the website itself, but rather from third parties, for example a marketing or advertising plug-in present. For example, cookies from Facebook or Google Analytics. For such cookies, the site visitor must first give permission - this can be done via a bar at the bottom or top of the website, referring to this policy, which however does not prevent further browsing of the website.
You can set your Internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. You can do this through the settings of your browser (via the help function). Keep in mind that certain graphics may not appear correctly, or that you may not be able to use certain applications.
By using our website, you agree to our use of cookies.
Google analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies” (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information to track how you use the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note, however, that in this case you may not be able to use all the features of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Website privacy policy
This website is the property of SOFTWARE BURO NV
Contact information: Dominique Peters
Address of the registered office: Keuzemeers 19, 9031 Drongen
Phone number: 09/251 22 30
E-mail: legal@softwareburo.be
Company number: VAT BE 0688 596 367
CBE number: BE 0688 596 367
Hereinafter referred to as: SOFTWARE BURO NV.
By accessing and using the website, you expressly agree to the following terms and conditions.
Intellectual property rights
The contents of this site, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to SOFTWARE BURO NV or entitled third parties.
Limitation of liability
The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and therefore cannot be considered personal, professional or legal advice to the user.
SOFTWARE BURO NV makes great efforts so that the information made available is complete, correct, accurate and updated. Despite these efforts, inaccuracies may occur in the information made available. If the provided information should contain inaccuracies or if certain information on or via the site should be unavailable, SOFTWARE BURO NV will put in the greatest effort in order to rectify this as soon as possible.
However, SOFTWARE BURO NV cannot be held liable for direct or indirect damages resulting from the use of the information on this site.
If you should find inaccuracies in the information made available through the site, please contact the site administrator.
The content of the site (including links) may be amended, modified or supplemented at any time without notice or notification. SOFTWARE BURO NV does not guarantee the proper functioning of the website and cannot be held liable in any way for a malfunctioning or temporary (un)availability of the website or for any form of damage, direct or indirect, which would result from the access to or use of the website.
In no event shall SOFTWARE BURO NV be liable to any person, directly or indirectly, specifically or otherwise, for any damages attributable to the use of this site or any other, particularly as a result of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programs or other data on the computer system, equipment, software or other of the user.
The website may contain hyperlinks to third-party websites or pages, or refer to them indirectly. The inclusion of links to these websites or pages in no way implies an implicit approval of their content.
SOFTWARE BURO NV expressly declares that it has no control over the content or other characteristics of these websites and cannot, under any circumstances, be held liable for their content or characteristics or for any other form of damage resulting from their use.
Applicable law and competent courts.
Belgian law applies to this site. In case of a dispute, only the courts of the district of Ghent have jurisdiction.
Privacy Policy
This “Privacy Statement” governs the processing of your personal data by the controller: DOMINIQUE PETERS - SOFTWARE BURO NV
Please read this Privacy Statement carefully as it contains essential information about how your personal data is processed and what cookies are used. By providing your personal data on the website www.crmoptics.be and by using the e-mail addresses provided on this website, you declare that you have read and expressly agree to this Privacy Statement, as well as to the processing itself.
Personal information
This Privacy Statement relates to your personal data. The term personal data is interpreted according to the definition coming from the AVG, being “any information relating to an identified or identifiable natural person (”the data subject"); identifiable is considered to be any natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more elements characterizing the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
Processing purposes
SOFTWARE BURO NV collects and processes customers' personal data for customer and order management (a.o. administration, order/delivery follow-up, invoicing, solvency follow-up, profiling and sending direct marketing). In addition, personal data are collected by means of cookies for the purpose of improving and optimizing the use of the website and anonymous statistics.
Legal basis(s) for processing
Persoonsgegevens worden via de website verwerkt op verschillende rechtsgronden zoals opgenomen in artikel 6.1 van de Algemene Verordening Gegevensbescherming 2016/679 van 27 april 2016. Indien er louter gebruik gemaakt wordt van een contactformulier en een e-mailadres, baseert SOFTWARE BURO NV zich op de toestemming. Indien er gebruik gemaak wordt van een webshop, baseert de SOFTWARE BURO NV zich op de verwerkingen noodzakelijk om de overeenkomst uit te voeren.
Insofar as the processing of personal data is carried out on the basis of Article 6.1. a) (consent), the customer always has the right to withdraw the consent given without prejudice to the lawfulness of the processing on the basis of the consent before its withdrawal.
Transfer to third parties
If this is necessary for the realization of the aforementioned purposes, the customer's personal data will be shared with other companies (of SOFTWARE BURO NV group) within the European Economic Area that are directly or indirectly related to SOFTWARE BURO NV;
SOFTWARE BURO NV guarantees that these recipients take the necessary technical and organizational measures to protect the personal data.
Retention period
The personal data processed for customer management will be kept for the period necessary to comply with legal requirements (including in the field of accounting). The personal data collected through cookies will be kept for the session or longer, if necessary for the operation of the website. In case the data are kept longer than the session, efforts will be made to anonymize them.
Right of access, correction, deletion, restriction, objection and portability of personal data
The customer has the right to access his personal data at any time and may correct them (or have them corrected) if they are inaccurate or incomplete, have them deleted, restrict their processing and object to the processing of personal data concerning him on the basis of Article 6.1 (e) or (f), including profiling on the basis of those provisions.
In addition, the customer has the right to obtain a copy (in a structured, common and machine-readable form) of their personal data and to have the personal data transferred to another company.
In order to exercise the aforementioned rights, the customer is asked to:
- adjust the settings of his account himself; and/or
- send an e-mail to the following e-mail address: dominique@crmoptics.be
Direct marketing
The patient/client has the right to oppose, free of charge, any processing of their personal data for the purpose of direct marketing.
Complaint
The data subject has the right to lodge a complaint with SOFTWARE BURO NV. In addition, the data subject has the right to file a complaint with a supervisory authority. For Belgium, this is the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, tel. +32 (0)2/274.48.00.